Tripy PackagePrivacy Policy

TRIPY PACKAGE PRIVATE LIMITED ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or book a travel package through our platform (collectively, the "Platform").

Last Updated: June 2025

1. Information We Collect

To provide you with our travel ecosystem services, we collect the following types of information:

Personal Identification Information: Name, email address, phone number, date of birth, and gender.
Travel Documents: Passport details, Aadhaar card, PAN card, or other government-issued IDs required for booking flights, accommodations, or permits.
Financial Information: Billing address and payment details. We use secure third-party payment gateways (Razorpay/PayU/Stripe) and do not store your complete credit card or UPI details on our servers.
Technical & Usage Data: IP address, browser type, device information, and data on how you interact with our Platform (via cookies and similar tracking technologies).

2. How We Use Your Information

We use the information we collect primarily to facilitate your travel bookings and improve our Platform:

  • To process your bookings and send confirmation emails, tickets, and itineraries.
  • To share necessary details with the specific Travel Agency Partners, Accommodation Partners, Transport Vendors, and Trip Captains responsible for executing your trip.
  • To communicate with you regarding customer support, trip updates, or emergency notifications.
  • To send promotional offers and marketing communications (you may opt out of these at any time).
  • To comply with legal obligations, resolve disputes, and enforce our General Terms and Conditions.

3. How We Share Your Information

Because TRIPY PACKAGE operates as a travel marketplace and ecosystem, sharing data is essential to fulfill your booking. We may share your data with:

Ecosystem Partners: We share your name, contact details, and relevant ID documents with the specific Travel Agencies, Hotels, Activity Providers, and Trip Captains who are physically providing your booked services. These partners are strictly bound to use your data only for fulfilling the trip.
Service Providers: Third-party vendors who assist us with payment processing, cloud storage (e.g., AWS/Google Cloud), SMS/WhatsApp communications, and marketing analytics.
Legal Authorities: We may disclose your information if required to do so by law, court order, or government request (e.g., police verification for hotel stays).

4. Data Security & Retention

Security: We implement standard administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no electronic transmission over the internet is 100% secure.
Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Privacy Rights

Depending on applicable Indian laws, you have the right to:

  • Access the personal data we hold about you.
  • Request Correction of any inaccurate or incomplete data.
  • Request Deletion of your data (subject to legal obligations to retain certain transaction records).
  • Opt-Out of marketing communications by clicking the "unsubscribe" link in our emails or contacting our support team.

6. Third-Party Links

Our Platform may contain links to third-party websites. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for the content or privacy practices of third-party sites.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us & Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Email: support@tripypackage.com

Address: TRIPY PACKAGE PRIVATE LIMITED, B46 Noida Sector-2, Gautam Buddha Nagar, UP - 201130

© 2025 Tripy Package. All rights reserved.